1. WHAT INFORMATION WE COLLECT
When you choose to register yourself in the EliteTapp App or Website, you will be asked to provide some personal information including your first name, last name, email address, gender, date of birth and telephone number. We may also collect some additional information from and about your computer like your IP address, web browser type and version, operating system type and version, browsing history etc. If you are accessing our services through a mobile handheld device, we may request access or permission to certain system information including storage access, camera access, location access, NFC enabling access, your social media handle access, your mobile device ID number, model, manufacturer, etc. We may also collect further information about you when you request customer support, purchase any of our products, or otherwise communicate with us. If you wish to change any of the access permissions, you may do so in your device’s settings.
No part of our Website is directed towards children below 13 years of age and we do not knowingly collect personal information from anyone under the age of 13. If you are under 18 years of age, you may use Elite Tapp only with the permission of your parent or guardian. If we learn we have collected or received personal information from a child under 13 years without verification of parental consent, we will promptly delete that information from our database. If you believe we might have any information from or about a child under 13 years, please contact us at email@example.com.
2. HOW WE USE YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We will securely process your personal information and use it for administration and operation of Elite Tapp, including but not limited to the following purposes –
- To provide quality services
- To update and maintain your account with us
- To personalise user experiences and advertising
- To improve future Website development
- To enable third parties to carry out technical and logistical functions on our behalf
- To notify you about changes to our service
Where you have provided us with consent to use your personal information, you have the right to withdraw this consent at any time by contacting us directly or following the ‘unsubscribe’ link provided in any electronic communications you receive from us.
Any personal information that we process will be stored on a secure server behind a firewall. We will not retain your personal information for longer than is necessary for the processing. Where you have registered and provided your consent to receive communications from us, then we will retain your personal information for this purpose until your consent is withdrawn.
3. DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations as follows:
- Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Third-Party Advertisers
We may use third-party advertising companies to serve ads when you visit the Elite Tapp App or Website. These companies may use information about your visits to our Website and other websites that are contained in web cookies in order to provide advertisements about goods and services that may be of interest to you.
- Marketing Communications
With your informed consent (opt-in) we may share your information with third parties for marketing purposes, as permitted by law.
- By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Under the EU General Data Protection Regulation 2016 (GDPR), all European users using Elite Tapp App or Website additionally possess a number of rights in relation to their personal information. These rights include
- the right to be informed;
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to object; and
- rights in relation to automated decision making and profiling.
We are committed to upholding these rights at all times. If you wish to exercise any of these rights, please send us a request that (a) provides sufficient detail to allow us to verify that you are the person about whom we have collected personal information, and (b) describes your request in sufficient detail to allow us to understand, evaluate, and respond to it as soon as possible. Please note it will not be possible for us to respond to requests that do not adequately meet the above criteria.
Please be assured that we do not sell any personal information under any circumstances whatsoever. We disclose only that personal information that is necessary for the third party to deliver their specific service and we take all reasonable measures to ensure they keep your information fully secure and not use it for any purpose other than the one under which it was disclosed. All third parties are carefully screened so we can ensure that there are adequate controls in place and, where relevant, that such third parties are GDPR compliant. Additionally, where this would result in the personal information of European users to be transferred outside the EEA, we have confirmed that there are appropriate transfer mechanisms in place.
5. INFORMATION STORAGE AND SECURITY
The personal information which we hold will be held securely in accordance with our internal security policy and the appropriate data protection laws as and where applicable. Elite Tapp has implemented generally accepted standards of technology and operational security in order to protect personal information from loss, misuse, or unauthorised alteration or destruction. Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Whilst we strive to use all reasonable efforts to protect your personal information, we cannot guarantee its absolute security. We will notify you promptly in the event of any breach of your personal information which might expose you to serious risk. We will never collect sensitive information about you without your explicit and informed consent.